
Support
We are here to assist you with any questions or issues you might have. Explore our resources below or contact our support team for direct assistance.
How Do I Install the VPN on My Device?
Windows: Installation for Windows
Mac: Installation for Mac
iOS: Installation for iOS
Android: Installation for Android
What should I do if I forget my password?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password. If you encounter any issues, contact us on support@ipsafevpn.com
Contact Us
If you need further assistance, feel free to email us on support@ipsafevpn.com

Frequently Asked Questions
What is a VPN?
A virtual private network encrypts your internet connection, protecting your data from hackers and surveillance by routing your online traffic through a secure server. This masks your IP address and enhances your online privacy and security.
Why should I use a VPN?
A VPN provides multiple advantages such as online privacy, secure connections on public WiFi, access to content blocked by geographic restrictions, the ability to bypass censorship, and browsing anonymously.
Why pay for a VPN
IP Safe VPN offers superior security, privacy, and performance compared to free VPNs. We invest in infrastructure, research of encryption protocols, a strict no logs policy, and a large network of servers, resulting in faster and more reliable connection speeds that enhance the overall user experience.
In contrast, free VPNs may have limitations, such as slower speeds, congested servers, fewer server locations, and potential privacy concerns due to data logging for advertising purposes. While free VPNs can serve basic needs, a paid VPN is recommended for users who prioritize a higher level of online security, privacy, and a more comprehensive set of features.
Is using a VPN legal?
While using a VPN for personal use is legal in most countries, some countries restrict or regulate VPN usage, especially for activities that contravene their laws. A VPN should not be used for illegal activities.
Can I use a VPN for streaming?
With a VPN, you can access geo-restricted content on streaming platforms by virtually changing your location. Our VPN servers, optimized for streaming, offer 1Gbps and 10Gbps speeds.
Can I use a VPN for P2P?
Yes. Some of the locations of our servers are optimized for P2P traffic. You can see which locations support P2P traffic on our Server Locations Page.
Can I use a VPN on multiple devices?
We offer apps for Apple, Android, Windows, and Mac devices that allow you to secure connections on up to 10 of your own or family devices. The Free Trial is limited to 1 device.
Can I use a VPN on public Wi-Fi?
When using public WiFi, a VPN is essential for security, encrypting your data and shielding it from hackers and snoopers who could otherwise easily access your information on an unsecured network.
Do you keep logs of my online activities?
We have a strict no logs policy. We do not store any IP or DNS information that can link you to your online activity, ensuring that your privacy remains intact.
Do you offer a free trial?
We offer a 3 day free trial to new users, during which we will not charge you, so you can fully test the benefits before deciding whether to continue with the service.
What payments do you accept
We accept PayPal, Cryptocurrencies as well as in app purchases via Apple App and Google Play stores. You can see what payments we accept for your region on the checkout page.
Are there some countries where IP Safe VPN doesn't work?
Yes, there are known issues with IP Safe VPN in the following countries: Azerbaijan, China, Iran, Iraq, Myanmar, Nigeria, and Russia.
Why am I seeing "You have created too many accounts" when trying to create a new account?
We have picked up that you have tried to create too many free trial accounts and our system has limited you. Please use an existing account and upgrade to a paid plan.