Privacy Policy

IP Safe VPN Privacy Policy

This Privacy Policy explains how IP Safe VPN collects, uses, stores, shares, and protects personal information when you use our website, apps, VPN network, accounts, subscriptions, free trial, support, and related services, together called the “Services”.

By using IP Safe VPN, you acknowledge that your personal information will be handled as described in this Privacy Policy.

 

About IP Safe VPN

IP Safe VPN is based in South Africa and provides VPN services to users in different countries and regions.

References to “IP Safe VPN”, “we”, “us”, and “our” mean IP Safe VPN and the people and service providers involved in operating the Services.

 

Our Privacy Approach

We aim to collect only the information we reasonably need to provide, secure, improve, and support the Services.

We do not sell your personal information.

We do not store VPN activity logs that identify what you do online while connected to IP Safe VPN.

 

VPN Data We Do Not Store

When you are connected to IP Safe VPN, we do not store logs of:

  • the websites you visit;
  • the content of your internet traffic;
  • the DNS queries you make;
  • the apps or online services you access through the VPN;
  • your browsing history while connected to the VPN;
  • VPN activity that links your account to what you do online.

We do not keep VPN activity logs that link your account to your browsing activity while using the VPN.

We do not store records of which VPN server you connected to or how long you stayed connected to a VPN server.

 

Information We May Collect

We may collect and process limited information needed to operate IP Safe VPN, including:

  • your email address;
  • subscription status;
  • payment status;
  • cookies;
  • security and fraud-prevention information;
  • support messages and communications with us;
  • payment references, transaction status, and billing-related records.

We do not receive your full payment card details. Payments may be handled by third-party payment providers, app stores, banks, or crypto payment services.

 

How We Use Information

We may use information to:

  • create and manage your account;
  • provide access to the Services;
  • process subscriptions, payments, renewals, cancellations, and refunds;
  • prevent duplicate trial abuse, payment abuse, fraud, spam, and misuse;
  • secure our website, apps, accounts, network, and systems;
  • provide customer support;
  • send service-related messages;
  • send promotional messages where permitted by law;
  • troubleshoot technical issues;
  • comply with legal, tax, accounting, regulatory, and security obligations;

 

Cookies and Similar Technologies

We may use cookies and similar technologies on our website and account systems.

These may be used to:

  • keep you logged in;
  • remember basic settings;
  • improve website functionality;
  • protect accounts;
  • prevent fraud and abuse;
  • understand general website usage.

You may disable cookies in your browser settings. Some parts of the website or account system may not work properly if cookies are disabled.

 

Security and Fraud Prevention

We may use reasonable security and fraud-prevention checks to protect IP Safe VPN, our users, our systems, and third parties.

These checks may include information related to accounts, payments, cookies, security checks, fraud-prevention checks, and similar technical information.

We use this information to detect, prevent, and respond to abuse, duplicate account creation, payment abuse, chargeback abuse, automated sign-ups, spam, attacks, and other harmful activity.

 

Payments and App Stores

If you purchase IP Safe VPN through our website, a payment provider, an app store, or another payment method, your payment may be processed by a third party.

These third parties may include payment processors, app stores, banks, card networks, crypto payment providers, or other billing service providers.

They may process your information according to their own terms and privacy policies.

We may receive limited payment-related information, such as payment status, subscription status, transaction reference, renewal status, cancellation status, refund status, chargeback status, app store purchase status, or similar billing information.

 

Communications

We may send you service-related messages about your account, subscription, payments, security, support requests, policy changes, app updates, or changes to the Services.

We may also send promotional messages where permitted by law. You may opt out of promotional emails at any time.

Even if you opt out of promotional messages, we may still send important service-related messages.

 

Information Sharing

We may share limited information with trusted service providers where reasonably needed to operate the Services, process payments, provide support, secure our systems, or comply with legal obligations.

We may also share information if required by law, regulation, court order, legal process, or government request.

Because we do not store VPN activity logs, we do not have browsing history, traffic content, or DNS query logs to provide.

 

Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

No system can be guaranteed to be completely secure. You are responsible for keeping your account login details safe.

Where personal information is transferred internationally, we aim to use appropriate safeguards as required by applicable law.

 

Data Retention

We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or allowed by law.

In general:

  • email address and subscription-related information are kept while your account is active;
  • payment and billing records may be kept as required for tax, accounting, legal, refund, chargeback, and compliance purposes;
  • support messages may be kept for a reasonable period so that we can respond to requests and keep support history;
  • security and fraud-prevention information may be kept for a reasonable period to protect the Services and prevent repeat abuse;
  • deleted account information is removed or anonymised where reasonably possible, unless we need to keep certain information for legal, security, payment, fraud-prevention, dispute, or compliance reasons.

 

Account Deletion

You may request account deletion by emailing us at support@ipsafevpn.com

We will process account deletion requests within 30 days, unless a longer period is required or allowed by law.

We may need to verify your identity before deleting your account.

Deleting your account does not automatically cancel an active subscription with an app store or payment provider. You are responsible for cancelling your subscription through the correct billing method.

We may retain limited information after account deletion where required or allowed for legal, tax, accounting, refund, chargeback, fraud-prevention, security, dispute, or compliance purposes.

 

Your Privacy Rights

Depending on your country or region, you may have rights under privacy and data protection laws, including POPIA, GDPR, UK GDPR, and similar laws where they apply.

These rights may include the right to:

  • access personal information we hold about you;
  • correct inaccurate or incomplete personal information;
  • request deletion of personal information;
  • object to certain processing;
  • restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request a copy of certain personal information;
  • complain to a privacy or data protection authority.

These rights may be limited in some cases, including where we need to keep information for legal, security, fraud-prevention, payment, dispute, tax, accounting, or compliance reasons.

To exercise your rights, please contact us at support@ipsafevpn.com

 

Children’s Privacy

IP Safe VPN is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18.

If you believe that a child under 18 has provided personal information to us, please contact us and we will take reasonable steps to delete the information.

 

Legal Compliance

You are responsible for making sure your use of IP Safe VPN is legal in your country, region, and current location.

We may process or disclose limited information where reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, app store rules, payment provider requirements, or valid legal requests.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, we will take reasonable steps to let users know, such as posting the updated Privacy Policy on our website or in the app.

The updated Privacy Policy will apply from the date it is posted, unless a later date is stated.

Your continued use of the Services after the updated Privacy Policy takes effect means you acknowledge the updated Privacy Policy.

 

Contact

If you have questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at support@ipsafevpn.com

 

Last updated: 1 July 2026